FAQ

FAQ

Here's a handy FAQ that we've made to address some common questions and issues. Hopefully you find the answer to your questions here.

Q1. What are the basic requirements for this extension?

To use our Zoho CRM 2 Moodle (Advanced) extension, you need an active Zoho and Moodle account.

Q2. How much is Zoho CRM 2 Moodle (Advanced)?

Zoho CRM 2 Moodle (Advanced) can help increase your work productivity for $25USD/month/organisation. We offer 10% discount for yearly subscription.

Q3. Can I try Zoho CRM 2 Moodle (Advanced) out before I pay? 

Yes you can! Test out Zoho CRM 2 Moodle (Advanced) with a FREE 10-day trial! 

Sign up and claim your trial now.

Q4. What can Zoho CRM 2 Moodle (Advanced) do?

Key Features:

    Map Enrollments (Deals), Courses (Products) and Contacts fields within Zoho CRM modules to Moodle

    Sync contacts (students/teachers) based on their role in Moodle

    Sync Deals/Enrollments automatically so that users receive an email notification after a successful enrollment

    Sync Grades module between Moodle and Zoho CRM

Q5. What does this extension do?

This extension can automatically create Moodle accounts for your contacts.
Find out more here.

Q6. How do I install the plugin?

Please follow our detail installation guide here. For any further assistance email us at extension@oscillosoft.com.au

Q7. I've installed the plugin, does it still need any setup or specific settings?

Yes! this plugin requires addition setup to establish the connection between Zoho and Moodle. See our detail setup guide here

Q8. I've installed the plugin but how do I use it?

Please follow our user guide here.

Q9. What are process of getting help if I face any problem during use it?

For any further help or assistance you can reach us at extension@oscillosoft.com.au

Q10. Is support cost us?

No, it is completely free of cost.

Q11. May we have free support on trial period?

There is no cost needed for extension-related support at all. You can reach us whenever you need at  extension@oscillosoft.com.au

Q12. Do I need to worry about CRM version compatibility?

For this plugin the compatible CRM versions are
  1. Standard
  2. Professional
  3. Enterprise
  4. CRM Plus
  5. Zoho One
  6. Ultimate

Q13. Why is Zoho CRM not connecting to Moodle?

This can be the result of an incorrect API URL or API Key that was copied into the settings during the setup process. Check that there are no spaces in the API URL and the API Key fields when copying them into the extension settings.

Q14. How do I cancel my subscription plan?

Cancellation process is very simple. Please check  this article.




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