Overview

Overview

Overview

The Burst SMS extension for Zoho Desk allows your business to send SMS messages from your Zoho Desk ticket directly to a client's mobile number, driving customer acquisition and retention with a new communication channel.

The extension allows SMS replies received from customers to be stored with their records in your Zoho Desk tickets for easy tracking and communication.

Key Features:
  1. Send and receive SMS messages from Zoho Desk tickets directly to client mobile numbers.
  2. Personalize your SMS message with field merging options in your SMS messages and templates.
  3. Send your SMS message using your own custom templates.
  4. View the complete history of customer SMS messages in Zoho Desk tickets.



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