Received/Replied SMS
Once a client received an SMS on their mobile phone, they will be able to reply to that SMS. Whenever the client will replied to the SMS, it will be noted in the ticket as conversation and marked as “Inbound SMS”.
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Direct SMS Features
5. Direct SMS Features 5.1 SMS Templates 5.1.1 SMS Templates Go to SMS Templates to view your existing templates and to add new templates. You can see the list of all the templates available, you can click on them and edit accordingly. Warning: ...Direct SMS FAQ
FAQ Q1. How much is Direct SMS? Direct SMS can help increase your work productivity for $5/month Q2. What does $5/month provide me? The $5/month is the cost of covering the Direct SMS plugin operating within your Zoho CRM. This is separate from the ...SMS Automation
Overview You can trigger a custom SMS using webhooks from your Zoho CRM. This article will run you through the steps to setup SMS automation using webhooks. You can customise these webhooks to interact with specific modules and what SMS templates to ...Direct SMS Notes
6. Notes 6.1 Notes All the mobile numbers in CRM should be the international format -> +61451411066 (For Australia) -> +6545141166 (For Singapore) Do not use this format 61 451 411 066. (Spaces between numbers won’t triggers SMS) You can select up to ...Zoho CRM 2 Direct SMS
Overview Zoho CRM 2 Direct SMS is an extension developed by Amigo Informatics that allows users to send SMS from Zoho CRM Leads, Contacts, and Potentials Modules. Users can send custom SMS to individual customers or can send bulk SMS to up to 100 ...